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Online remote guidance for customers to debug boilers, Taiguo service upgrades to help customer
2020.11.10

The Uzbekistan large-scale gas boiler project is a 205-steam-ton gas boiler system solution customized by Henan Taiguo Boiler for the local chemical company Navoiyazot. It has become one of Henan Taiguo boiler's sample projects in the Russian-speaking region. According to the user's original plan, three Henan Taiguo gas boilers will be commissioned and put into production in the near future. In order not to affect the progress of the project and reduce user costs, the leadership of Henan Taiguo Boiler has pioneered an innovative way to overcome the adverse effects of the epidemic through the intelligent remote monitoring system of the boiler, and complete remote online guidance and debugging with high efficiency and high quality.


On the afternoon of November 8, at the Henan Taiguo R&D Center, Henan Taiguo Boiler successfully connected with the boiler control system in Uzbekistan through the network. From the start of the boiler ignition, the boiler pressure, combustion temperature, steam temperature and other operating data are displayed in real time on the computer terminal of Henan Taiguo boiler. Through the analysis of real-time data, senior engineers of Henan Taiguo Boiler guided users online to complete various debugging tasks such as cold debugging, combustor linkage debugging and various safety measures.

 

Due to the impact of the epidemic this year, the domestic and foreign boiler markets have been affected. As a large manufacturer of industrial boilers, Henan Taiguo Boiler responded quickly. On the basis of having a complete e-commerce operation team, it has successively launched online boiler exhibition halls, 360° boiler viewing and other services, and realized remote factory visits through industrial live broadcasts. Transfer pre-sales and sales to the online, so that customers can fully understand Henan Taiguo boiler without leaving home. This time, Henan Taiguo Boiler made another breakthrough, opening a new mode of online remote guidance boiler commissioning and operation.


This new mode of online remote guidance allows Henan Taiguo Boiler and Uzbekistan to achieve efficient interoperability, complete tasks on schedule and keep up with the project plan. At the same time, it also enables Henan Taiguo Boiler to have a deeper understanding of the user’s boiler usage status, which not only can Making the equipment operation safer also helps to improve the performance of the boiler system to obtain higher boiler efficiency.


At present, Uzbekistan's large-scale gas-fired boiler project is on track, and the boiler is operating in good condition and has stable performance. The way of remote guidance made users praise the work efficiency of Henan Taiguo boiler, and also said that this new after-sales service model has refreshed them and the boiler has better operating performance and is worthy of promotion.


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